Incorrect Shipping

24 March I bought a phone online from Incredible Connection and I have been tracking it ever since. Monday 28 March I notice that the package is in Gauteng so I call their customer care alerting them that they are about to deliver to the wrong address and they insist that they are indeed coming to Durban. 30mins later my partner calls me telling me there is a delivery on it's way to her and do I know anything about this, I then call customer care again advising them that delivery is going to the Billing Address and not the Shipping Address and courier guy is already enroute what must I do as I called in earlier notifying them of the delivery error. The agent still insists that the package is enroute to Durban so I tell her to check properly as Elandsfontein is in Gauteng and not Durban and when she realizes the mishap apologizes and tells me that my partner should not accept the packagae and advise the driver he is at the wrong address. At rhis point I am irate as I pointed out the error earlier on, now a call gets logged and I get told the query will be resolved in 24hrs.

I received an email at 9am stating I will be called shortly in regards to this issue. 3 hours later and still no call nor resolution provided.

All I want is this device delivered to me in Durban as soon as possible as promised