Incorrect Product Delivery with no Replacement feedback

I placed an order online for a promotion: https://www.incredible.co.za/razer-blackwidow-keyboard-usa-layout

What was sent to me was the tournament edition of this keyboard which has no numerical keypad. It is a clear mistake from what was advertised as you can clearly see it is a full keyboard.

I placed the order on the 20th of Feb. I lodged a complaint on the 22nd of Feb (Ref 738124)

I was assured someone would contact me within 24 hours and I have phoned the contact center numerous times already.

No Feedback has been given to me (other than me contacting them) nor a collection and replacement date arranged within the 24hour policy time.