Incorrect Order Status & Poor Service- Pavillion Branch

I placed an online order for collection at Pavilion Mall. Shortly after, I received an email confirming that my order was ready for collection. However, within seconds, I received another email stating that the order had already been collected, which was both confusing and concerning.

I immediately contacted the Pavilion store for clarity. The initial response I received was dismissive, and I was told this was an “online issue.” When I requested confirmation about my order, I was placed on hold for over 5 minutes and eventually spoke to the manager, Brenda Luthuli. Unfortunately, the interaction was disappointing, as she was unprofessional and unable to provide a clear explanation.

This situation raises serious concerns about the accuracy of your system and the integrity of order handling. Marking an order as collected when it has not been is unacceptable and creates mistrust, especially when customers have already made payment.

As a frequent online shopper, this is my first experience of this nature, and it has left me feeling uneasy about both my payment and the product I am meant to receive.

I was forced to go there urgently, and Brenda Luthuli did not bother to explain how the issue occurred she gave my order with an attitude.. i need Assurance that my order is secure and has not been mishandled