*********** staff and inefficient processes

I made an online purchase on Black Friday (29 November 2019). After receiving an SMS that the deal would be delivered on the same day, I contacted Incredible Connection's contact centre to confirm delivery in which I was advised by the consultant that the SMS was sent in error, and that I would not receive the product on the same day because payment was only effected on the day. After being informed of the above, I left the premises where the delivery was scheduled to arrive only to receive a call from the courier company driver, that they are waiting for me to collect the delivery from them. As a result of the miscommunication from the *********** Incredible Connection consultant, I therefore had to reschedule the delivery with the courier company. Since rescheduling, it has been three full business days and I'm still not in possession of my purchase due to the misleading information provided by the Incredible Connection consultant. It is truly sad to see how quick they are to take customers money but unwilling to provide professional customer service.