LC
Louise C

1 reviews | Active since Jun 2020

11 Jun 2020, 19:15

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No option to select no stars! I have never been treated this badly before. I placed an order on 23 May for 4 items. On 2 June the order was split into 2 orders. 1 with 3 items (2 Lenovo tablets and 1 Chromecast) and 2 for a Mi TV Box. On 4 June I received parcel 1 dispatched from V&A Waterfront store with 2 Lenovo tablets. I told the driver I only feel 2 items and the order is for 3. He said maybe it will come tomorrow. I immediately e-mailed IC to say I was missing the Chromecast. On 5 June after holding for 25min, I reported the missing item and was told someone would make contact with me. On 6 June I sent IC a Facebook message stating I am missing an item. Also on 6 June I resent mail, resent again 9 June. On 9 June I then had an online chat for about 2 hours. I was told that nobody had logged my complaint on 5 June and they would do so. I then decided to contact the store, their reply is that the driver signed for 3. What does this mean???? I have not received an item I have paid for and never will?? I don’t know what to do anymore. IC don’t know what they are doing. I got a call from Stellenbosch Branch on 10 June to advise they don’t have stock of the Lenovo tablets, to which my reply was that I had received.

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