Incompetence and poor service at Incredible Connections East Rand Mall...Do business with another company to save yourself problems

I don't understand how retail staff can be so *********** when they have such simple jobs...

In early March, Incredible Connections had a sale on a Huawei laptop (16GB ram, 512GB, i5) and I secured a laybuy for myself and a friend..I paid the required deposit and then paid another R2000 for each laptop on the 25th of March. Come 25 April, basically less than 2 months after I made the laybuy, they told me they DONT KNOW HOW IT HAPPENED BUT THE LAPTOPS WERE SOLD. One of the staff members was adamant that they had kept the paper work, but one of the other staff members decided that they would sell it regardless. The the store manager told me I should have told them that I'm fetching it. Nowhere on the contract does it say that you need to give notice when fetching a laybuy item. Sheer stupidity. Then she suggests that I get the successor of that laptop which was R4000 more..more stupidity. Anyway, after checking on the system, they informed that me I COULD DRIVE FROM BOKSBURG TO BENONI AND FETCH THE LAPTOP THERE. I promptly told them I'm not wasting MY money when the fault was on their end. Unless they were going to discount the laptop to compensate me for the uber money or AA rates for my fuel. Then after a few minutes, they reported that the laptop in Benoni was not in the best condition and that the box was opened. They went back to check on the system like a bunch of scatterbrained birds, and told me it Durban had stock...I must come back a week later. I came back a week later and they said Durban refused to release the stock because it was on LAYBUY. At this point I'm confused because mine was on laybuy...and they still sold it. Again, the managers stupid suggestion is for me to buy the R14 000 laptop when I ordered a R10 000 laptop. Brilliant problem solving skills. I just told her I'm not dealing with Incredible Connections East Rand Mall anymore, I'd rather contact head office to sort this out. I'm not waiting 24hours or more for my refunds of and R6500 each nor am I not getting a laptop when the fault was at their end. Anyway, I'm over Incredible Connections...the level of incompetence and poor service is just too much to deal with. I don't know how something so simple turns into such a mess. After I get my laptop from them I'm never ever ever doing business with HiFi Corp and Incredible Connections again. I'll stick to Game, Makro and other stores that don't belong to that family. In fact, I would suggest that consumers purchase directly from the stores that manufacture whenever possible. But directly from Samsung, Huawei etc. I could have saved so much time.