Incompetence and poor customer service

I would not give them a single star. REF*** ORDER NO *** My order was placed online on 29 November 2019 and payed immediately, to date I haven't received the order the delivery said 2-5 working days . Over 50 calls have been made to the call Centre averaging in a 10 Minute wait before you get answered otherwise you are disconnected. I have been told constantly that the matter has been escalated and I would be contacted but sadly no follow up was given. My worst ever experience was at 958 AM today the lady who said her name was Sam/Sammy was rude and arrogant, she didn't know her managers /supervisor name, no one could be reached because they were in a meeting. After insisting on a name, she said her manager /supervisor was Shanaaz no last name because she doesn't know it, she cut the call on me which is totally unacceptable and unprofessional. This was my first experience with online purchasing from incredible connection and will be my last. The online purchases that I make from TAKE A LOT are exceptional and customer service is phenomenal Maybe incredible connection should learn from TAKE A LOT