I'll never buy from Incredible Connection if my Credit score is by their

I'm disappointed in the service I've been getting from Incredible Connection customer service.

I paid my revolving Account on the 30th of June, but when I checked in store my account was frozen due to being in Arrears of R909. I don't understand how I'm in arrears of R909 where is I paid my installment of R1600 for the month of June. And was in good standing on my Account.

I wrote a letter to the customer service department. And some they treatment me like I'm half witted. Telling me I must refer to my statement and call customer care if I want information.. To this days I want to know why my account is in Arrears of R909.

This is the best response in could get.

Thank you for contacting the Customer Resolution Center

Kindly refer to the statement and look at your monthly charges, Add the together and minus their total from the total amount paid monthly. Paying R1600 doesn't mean that your balance should decrease with such amount monthly charges are also being deducted from the amount you have paid. Further explanation please contact customer care team on *** option 3.

Regards

Sicebi M

JDG Resolution Center

Why monthly charge are not included in the installment I paid is still beyond me because if I was supposed to pay extra R909 you have my Account update I should have been told instead my statement only showed the I must pay R1595 from the month of June