Ignoring request for VAT Invoice

On 25/9/2015 I purchased a SAMSUNG cellphone for R5 900,00, (being R5 175,44 plus VAT of R724,56) from Incredible Connection. I received a query from SARS and on 5 November I wrote to Incredible Connection requesting a proper VAT Invoice (the Cash Register Slip is insufficient) to satisfy the query from SARS . In terms of Section 20 of the VAT Act, a vendor is obliged to furnish a purchaser with a VAT Invoice WITHIN 21 DAYS of request. Incredible Connection has totally ignored my request and has failed to furnish a VAT Invoice. I have now been advised by SARS that because of MY failure to furnish a VAT Invoice to it, they have disallowed my claim for VAT for the purchase. Unless a VAT Invoice is delivered to me by Tuesday December 8, I intend to take the necessary action to protect my rights. I am in the Legal Profession so am able to take the necessary action but what happens to the man in the street who is treated this way? Incredible Connection's attitude is disgusting. I do not want an apology. I WANT THE VAT INVOICE!<br>