If you want peace of mind never buy from incredible connection and do not consider abacus for insurance

Pity the ratings does not have a Zero i bought a laptop in 2018 and insured it with abacus insurance, went home for Dec holidays,when i came back my place was broken into and the laptop was part of the things that were ******, opened a case and went to incredible connections to report i was told to claim directly with abacus which i did,i was firstly ignored, then declined on some petty reasons the eventually approved and told the insurance is cancelled contrary to what i was told when i was being convinced to take the insurance, i went to incredible connection 2019 to collect my laptop and the clueless staff the claimed they cant pick up the approval on the system, they still have to e mail and phone head office to get proof, they will call me to fetch the replacement when they have a go ahead from the relevant people till this day i am still waiting, such incompetency.