IC Cresta saved the day!

After a horrible experience at Dion Wired I went snivelling along to Incredible Connection at Cresta looking for a gaming laptop for my son. Garth recommended the Asus. I asked him to keep it aside while I thought about it. He agreed. The next day I called him and said I would come and pay for it and collect it. Unfortunately someone had sold it and there were none left. I was very irritated. However, instead of throwing up their hands and doing nothing like Dion Wired, the IC team proved that they were prepared to go the extra mile. The store manager [Kevin] and the salesperson [Garth] sourced another Asus and drove to IC Rosebank to collect it. I dealt with Matume [assistant store manager] telephonically who remained professional throughout despite my irritation and borderline rudeness. The minute the laptop arrived Matume called me and I was able to pay and collect on the same day. This was really great customer service and a case of going the extra mile. Thanks a million IC Cresta!