IC can't service the equipment they sell

April 2021 I bought a Apple XR cellphone from IC. After experiencing a few issues with the phone, I handed the phone in at Incredible Connection Northgate on 16 February 2022 for service. During the next 4 weeks I was requested twice to come in to the store to delete the "Find my iPhone" app. The person working there assisted me in making sure it's deleted and to have no issues. On 21 March 2022 I was asked to collect the phone. They could not service the phone as they could not work on it, due to the find my iPhone problem they had.

I was asked to hand in the phone at my nearest Apple store as they can't fix iPhones. 5 weeks and no service? I purchase the phone from you and you can't fix it? You make your internal problem mine? I have had no phone for 5 weeks, for nothing???? Absolutely appalled by your service.