i will not recommend any one to purchase any goods online from Incredible connection

Request for Product Replacement

I am writing to express my dissatisfaction regarding my recent order. It was delivered a week late (initial order done 2 Dec 2024) after a lengthy and challenging process with Incredible Connection. Unfortunately, the product arrived DAMAGED It appears that the product was laying somewhere because it is dirty as well, but that can be cleaned.

I am still waiting for someone to confirm when the replacement will take place. there is no contact to call directly and feels like you completely stuck. the freezer was ordered in order to purchase meat for the festive season and since 2 Dec 2024, i have NOTHING. I need someone if there is any, to please assist!