I will never buy from Incredible Connection - Bunch of *******.

Morning, I purchased a HP Notebook on your Black Friday sale on 29th November and surprise surprise, I have not received my order yet. I have made several telephonic enquiries, contacted their help line and wasted numerous hours trying to resolve this matter with no luck. On 29th November I purchased a HP Notebook for R 11 999,00 online and after reviewing my orders, noticed that they had cancelled my order. No one bothered to contact me nor did anyone bother to refund the R 11 999,00 back into my bank account. After speaking to a few call centre operators, I was told: 1. Send in Proof of Payment. Done the same day and was informed by a consultant (a call I placed) that you have received my e-mail and can confirm POP. 2. After calling back a few times, I was informed that there was a ticket number issued to escalate my order. 3. Informed by Nicole and Brandon, call centre staff, that it has now been sent to accounts/finance department to reinstate the order and send out my order by Friday, 6th December. 4. Almost another week later and still no progress. 5. In total, 13 days since making a purchase and payment and no item reinstated, delivered or any further clarity from Incredible Connection. When I asked to speak to a manager, I was told its not possible...... I am absolutely appalled at Incredible Connections unwillingness to assist me. How dare Incredible Connection think it is ethical and good business practise to treat customers with such disregard - Not to mention the fact that they happily accept payment - R12 000,00 no less and think its acceptable not to deliver.

ps. Under normal circumstances, I would not take to social media but Incredible Connection deserves to be OUTED for their **** service. I expect a response immediately.