I want what I paid for.

We bought a new Lenovo Ideapad from the Middelburg MP store on 16/03/17. The machine NEVER worked, literally from the day we first switched it on.

Each time we return to the store an attendant fiddles with it and explains that they are experiencing quite a few issues with this specific model but it's a Windows 10 issue so he'll just adjust said settings and sends us on our way again. Can I just at this stage repeat THE MACHINE HAS NEVER WORKED.

Today I finally decide that this is utter nonsense as we are forced to use our old machines but have a brand new broken one in the desk drawer so we return to the store yet again only to now be told "Ah yes, this hard drive has gone!"

Please explain to me how I now need to wait in order for you to have the machine sent away for repairs when I was issued with a defective product to begin with? We have not been able to use this machine, Ever. I am going to unfortunately need to insist on having the product replaced with a new machine, as that is what I paid for.