1 reviews | Active since May 2016

25 May 2016, 11:21

I'm still in a shock!!

<p>I bought a Samsung 40"TV online at Incredible Connection on special. I received a confirmation of my order via email.</p> <p>However, I did not hear from the store hence I decided to pop-in there during lunch break. The person I spoke to was unable to assist but as I was in a hurry, I left.</p> <p>I contacted the store via their online chat and spoke to Doran and explained that I was still wating for an order and have not received the call or email regarding collection.</p> <p>Long story short, few minutes later I received a call from whom I assume was the store Manager who profusely apologised and explain that there was an oversight regarding my order. Then he said something that I still cannot believe _ he offered me a 46" TV... at the same price as the 40"...</p> <p>I went to collect the TV set yesterday and I am still in shock _ He really didnt have to do this; It was a human error.</p> <p>I'm amazed that he would be so kind, really...</p> <p> </p> <p>Thank you to Incredible Connection _ may God bless you</p>

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Replies (1)
Incredible Connection
Incredible Connection's reply01 Jun 2016, 12:32
Official

Good day

Thank you for the positive feedback.

Customer service is very important to us and we are glad that you received the service that you rightly deserved.

Your feedback will be sent to the manager of our Mall @ Reds Branch.

Thanks and kind regards,

Customer Resolution Center