I hope someone reads this and helps....

Ridiculous! I purchased an Xbox One S on the 23rd of Feb this year. A month later the analogue controller just caves in. I took the console to the Mall of the South branch on the 25th of March where I was told to leave the console with them and they need to deal with Microsoft. They will call in a day or two with feedback. No call for the entire week. I called Saturday, 31st March where I spoke to a 'techy' who advised that he didn't even look at the device yet. Spoke to the branch manager who tells me I have to come in and 'stand there while they call Microsoft'. Oh, and by the way, Microsoft is not available on Saturdays so I have to take time off work to come through for this. I refused and told the manager that they should just refund me. 'No, this has to be done through Microsoft as well.' So, what now? No XBox and R4000 out of pocket...