I give up Incredible Connection - Cresta

Where do I even start! I went to the Incredible Connection Cresta Branch and app**** for a deal that was advertised on an iPad with a R700 voucher. Priscca couldn't help me on the spot and said that she will process the paperwork and let me know, even though I had all the paperwork with me. This was on Wednesday. I heard nothing and phoned them on the Monday. Prisca had the day off and I had to deal with Kgaugelo. She couldn't find the paperwork and said that the company had a system problem and could therefore not help anyways. Said she would phone me the next day. Tuesday came and went - no phone call, so I phoned again just before 5pm. Prisca is back and doesn't know what Gaugelo had done thus far. Prisca says that they are still waiting for the system to be fixed. Wednesday I phoned again. I ask for the Manager - Alice. I tell her that she must please check what is going on. She promises that Gaugelo (who is back again) will phone just after 12 as Gaugelo needs to check what Prisca had done!!!! No phone call. I decide to go to the branch on Thursday. Once again, Gaugelo is now not there and Prisca would have to see what is going on, BUT now Prisca is on lunch. So I wait. Prisca is finally back from lunch and says that the paperwork has been loaded on the system, BUT that the system now has to generate 4 questions to see that it is really me who is applying for the iPad. Guess what - the system is not working to generate the 4 questions. That afternoon I get OTP pins, not 1 but a couple. So I phone to see what is going on. Someone - no-one knows who - tried to answer the 4 questions on my behalf, but then the system blocked her, because this person obviously doesn't know the answers. I speak to the manager - Alice, who assures me that she will sort it out. Come Friday, I go to the branch again. Alice is not in. Whoever tried to answer the questions now got the answers correct (???). They can unfortunately not finalize it because they cannot generate an invoice on the system, because the system isn't working. Saturday I get a call from Kgaugelo to say that she has managed to load the invoice and when would I like to collect. I confirm Sunday morning. I go in the Sunday morning and Kgaugelo is not in. Prisca is though. I say, ok I'm here to finally pick it up. Prisca says there is no invoice on the system. I'm livid!! I tell her to phone Kgaugelo because she said everything was ready and I confirmed that I would come and collect that morning. Prisca phones her and Kgaugele says that I told her that I would be collecting on Monday. After some "talking" on the phone, Kgaugelo tells Prisca to do the invoice manually and give me the iPad. ALL DONE I think!! Prisca says she can't give me the voucher because that is an iStore thing that needs to be processed on their side. She will phone me when it is done. She also hands me the sim card with the iPad. Monday comes, Tuesday comes - Wednesday midday I get a call from Prisca saying that they are still trying to get the voucher done, but apologizes that they have not managed to load data on the sim card as well. I ask why the voucher is a problem and she says that they need to phone Head Office to find out how to do this, as they don't know. At this point - I'm close to giving up. Frustration, irritation, despondent. Is it actually worth pursuing this further??