Horrific customer service

I bought a Mac Book Air a year ago from them. The "P" key stopped working 3 days after the the apple warranty expired. I took the machine back and they asked if I registered for the extended warranty and I indicated i did but i did not have the 'documentation' that said I registered for an extended warranty but I did have the original cash receipt as well as a picture / thereof. Munier took in the machine and I presented him with the original receipt he said he will then book the machine in. A week passed and I had no communication from Incredible connection regarding the repair of the mac book. I went to the store and Ryan assured me the machine has been booked in and with the repairer. Another week passed and still no communication about the progress or lack of progress. I spoke to Munier again and after some heated conversation I discovered that they have halted progress on the repair because i did not provide proof that i registered for the extended warranty. I then provided this 'proof' of extended warranty and I was assured it will take a week to have the mac book repaired. Another week has gone by and no communication about the progress or lack thereof we were encouraged by Ryan to call the third party that is dealing with the repairs directly or else there will be no urgency. Heading to week 4 and I am now calling the Dual Zone directly and ... the number I was given is continuously engaged so no response. Incredible Connection provides the most horrific customer service. And provides sub standard equipment at premium pricing.