Horrible service

Good afternoon I would like to complain about the rude service by Tumelo Mothwa. Yesterday on the10 October 2020 arround 15:15 to 15:45 i was attended to by a guy named Tumelo Mothwa at incredible connection wonderpark branch .I told the guy that I had just lost my phone in the Mall and that I had insured the phone at the store and first thing he said was that I should go back to where I lost my phone and check for it in a dismissive manner. I then tried explained him that I had my phone brought and insured my phone at the store so how do I claim ,of whichhe said I should go to vodacom to get my phone blocked.I then went to vodacom shop which is directly across incredible connection store and was told I needed needed imei number of which I I return to the incredible connection store told Tumelo and he proceeded to ask me for the phone box of which (which I clearly did not have since my phone was ****** 15 if not 30 minutes earlier) and tried to explai to him and i even asked that since the store send me an invoice receipt with a number on it can I not find the imei number he was requesting .in a dismissive and rude manner he he told there nothing he can do to assist me neither can I make an claim.Ireturned once more to the store today 11 October 2020 and my partner and i asked a different consultant what the procedure was to claiming for a lost phone was and the consultant gave me the full information and neither asked for a phone box but was ready to assist ..when I told him and about the previous day and how I was told to bring a phone box before I could be helped ,he called Tumelo and in a rude and aggressive manner of answering he said he it's procedure to ask for a box and that he knows his job..and at this point I found it pointless to have a conversation with Tumelo and asked his colleague for his name and surname as i wanted to complain.Is this how incredible connection treats its customers cause I was not only stressed and traumatized by the incidence of having just lost a phone but I had to be patronized and dismissed in a rude manner by one of your employees and victimization.He neither took time to understand or explain how the process works but was just ready to dismiss me as if I was talking nonsense or was bothering him.Is that how the staff is trained to deal with customer and what makes it worse I was neither rude to him just clearly in distress and asking for help for a service I have paid for.As a customer who has purchased devices at your store I'm appalled and after this incident doubt I will use the store again ..Please train Tumelo Mothwa on how to treat and address customer