Horrible Service and I still haven't received my refund

I bought an item for R19 999.00 at incredible connection Eastgate on 06/08/2017 and since I wasn't sure about the item I decided not to open it, then on Thursday 10/08/2017 I decided to return the item to incredible connection Menlyn for a refund where they told that I must take this item back to Eastgate as I did not buy it from them, I refused to do that because incredible connection's terms and conditions clearly says that you can return the item to you nearest incredible connection branch, after waiting for about 5 hours at Menlyn Mall Incredible Connection Menlyn decided they will take the item back but until now I still haven't received my refund, this morning I phoned Menlyn to followup on my refund and I was told I need to wait for 5 working days for me to get my refund, I can't wait any longer on Sunday I'm travelling to Poland so I want my money today or all hell will break loose.

Complaint Reference number: ********** 012