Horrible service and delivery delays

Bought something from Incredible connection online on October 29,2014 but unfortunately until now my stuff hasn't been delivered yet and its now November 7 after receiving an email stating that my parcel delivery not later than November 5 to which they said its still on the "promised timeframe". I tracked it on November 6 and it says out for delivery and that didn't arrived. I phone the courier company that day as i have to be in the house to receive it but nobody arrived, what a waste of time. I phone Aramex that also didn't helped much. I asked them to locate it and the agent told me to follow up on JD Group, Now why me as the customer must do that? I asked her for their contact number and she said they cant give it to me? so How can i follow up? I have been a frequent online shopper never had i experienced such horrible service both from the Online company ( Incredible connection specifically) and the courier service. Maybe Incredible connection should use another courier service. All i asked is where and when is my parcel be delivered? Their is a tracking number but what is the point of that if they don't adhere to the schedule? They cant even call ,email or call you why they can deliver that day? Some people have something and somewhere to be at.

Details: Tracking number: JDD*** order Number: ***