Horrible online delivery service

I purchased a TV on IC's black friday special. I was told that it would take 2-8 working days to deliver the item. I recieved an email form IC on the 8th day stating that the item was delivered. This was not the case as I had not received the item. After 20 phone calls I found out that the item was sent to as similar street address in Durban and not JHB as specified on the invoice and specified delivery address on my online account.

I then had to give the delivery address again and was promised that the item would be delivered on the following Monday which it was not. When I phoned IC on Tuesday they mentioned that the item was back with IC?

The has been no communication and no effort from IC to resolve this issue. I have wasted so much time on emails and calls to try to figure out what half the IC people I speak to don't even know.

They is absolutely no effort to resolve issues and I had not followed up who knows what would have happened.

For a company as big as IC, I also fail to understand how there is no control or link between the actual delivery and the email confirmation that I receive. Surely an email like that would only be sent out once the item is successfully delivered? Luckily the "successful delivery" email on the 8th day made me follow up and try to figure out how useless IC's service delivery is.

Spend a bit more money at online shops. Way more worth it than to waste so much time to sort out IC's logistic issues.