Horrible insurance service from Incredible connection

I am very disappointed with Incredible connection store at Eikestad Mall from the staff members the manager the service is bad they really do not tend to give any customer service.I visited the store last year when I bought my Iphone I had a very bad experience. On the 21st of October last month I went back to the store to claim my phone that was ****** from the moment I walked in the ladies that were working by the customer service counter were standing as a group chatting to each other until one of them noticed I need assistance I was told to wait for Michallo from the Technician counter I waited for an hour until I decided to get up and go directly to the counter where I spoke to Michallo I've never experienced such a bad terrible service he was so rude and very unprofessional I told him and he ended up apologizing. He explained everything and told me what to bring and that I need to go to the nearest police station and open a case and get the affidavit that state my phone was ****** I did exactly that gave Michallo all the documents that was needed his manager was there it's a pity I forgot his name I was told the claim process will take 21days then after 21days I will get my phone last week I went back to the store couldn't find Machello the Supervisor whose a coloured lady that was also standing with the ladies chatting when I went to the store in October was there again still they were doing the same thing I went in and spoke to one of the staff members who sent me to the Supervisor unfortunately she could not help me she just said "I don't know anything and there's nothing I can help with" she asked me to write my contact details down she will ask the store manager to call me I waited for that call until Wednesday no one called I went back again to the store found Michallo and the store manager who told me he wasn't aware about the claim he will call the Abacus company to find out what is happening. I am so disappointed that Monday he called me saying he's waiting for a claim form from the company that Buhle should send then I can come Tuesday and collect my phone or upgrade but at 16h26 yesterday I receive a call from Michallo not even the store manager that promised me he will handle the issue by himself and he will call me directly no instead I am receiving the call from his one of the staff members telling me that the lady from Abacus Buhle is asking me to send a proof of the ITC number past 4 I am being told I need to go back to Cell C and ask them to print out the ITC paper for me then email it to the store after I gave them everything including the ITC number that I got from Cell C for 36 days I am still waiting for my phone whereas I claimed long time on the 21st of October when I requested Michallo to forward me the email the first email he sent to the insurance company it showed the first email was sent on the 22nd of November meaning the claim was actually done on the 22nd last week after I called the store and went to the store non stop after they keep on asking me for things that are already on the documents that were needed I am so disappointed I regret buying my Iphone from the store I will never recommend the store to anyone and I will never buy anything from Incredible connection never until today I haven't received my phone a whole month and two weeks yesterday I called I was told the manager is on leave.