Horrible instore service

On the 18th of December 2024 I purchased a Proline laptop from your Wonderboom branch and was assisted by Gomolemo. Before purchase I asked him if the laptop would be suitable for business and personal use and he confirmed it would be. After purchase he opened the laptop box to show me that it switches on and which it did.

On the 20th of December 2024, I took it so I can install Windows that’s when I realised that there was an issue with the keyboard. Where I was at the time the closest branch was Wonderpark Mall.

So on the 21st of December 2024, I went to the branch to return it and request a refund. Upon entry, this transpired:

1. I was assisted by a sales consultant who when I was trying to explain my issue and that I want a refund, automatically he said they will charge me 15%. It should be noted that I had not explained what the issue is with the laptop. It becomes a back and forth where I was being berated and shouted at. 2. He further states that the person who can assist me is on lunch which was not an issue so before this person gets to me, the same consultant goes to the person and to which I find out later that he did not explain why I was there just that I must be charged 15%. 3. The lady comes in and I discover later that she is the manager. Still I’m not given a chance to explain what the issue is and I’m being told that they will charge me 15% especially because I didnt buy from them. 4. They blatantly refused to assist me and the Manager informed me that the laptop was out of warranty. Mind you, the laptop was bought on the 18th of December 2024 and returned on the 21st of December. 5. I was shouted at by the Manager in a store full of people whilst the sales consultant was adding on. The tech consultants had to come in and try to diffuse the shouting. 6. The Manager further accused me of making the consultant at Wonderboom to open the laptop box after I had explained that they opened it to ensure it was switching on. 7. I reiterated so many times to the Manager that her conduct is unprofessional and degrading to a customer. As I was leaving, I hear the Manager now asking what the issue is from the Tech Consultant because she failed to listen to me. 8. I had to travel to the Wonderboom branch and I explained my issue with the keypads and the technician while helping me informed me that he wouldn’t recommend Proline because it’s better suited for students and which Gomolemo failed to inform me. 9. Further to that, I found out that I was supposed to register for the Warranty within 30 days and Gomolemo failed to advise me and had I not return the laptop, I would have failed to register for the Warranty.