Horrible first time buyer experience.

Placed this order on the 15th November.

Was notified on the 17th November that it has been picked by courier for delivery.

Did not receive the parcel. On the 22nd November I contacted the call centre agent logged a complaint and provided reference number.

Still no delivery or contact from anyone from or affiliated with Incredible Connection.

Contacted Incredible connection again today advised notes on the system say they cannot locate the package and they still requesting for a delivery date.

Decided to cancel my order and request for a refund which they say may take between 7-14 business days.

Really disappointed at the delivery service received from the company as a first time buyer was a bad experience. Clearly the courier company will not be delivering my order for whatever reason unknown to me.