Horrible Experience - Do you actually care?

I placed on online order on the 8th of Nov, I received an automated mailer and SMS confirming my purchase and a link to track delivery, the Website states 2-5 days delivery, after phoning to confirm that I could not actually track delivery, I was told that because it was coming from the warehouse, I will not be able to track it, but that it was on its way to be delivered, Day 6 Enquired and escalated - "Someone will call you ASAP" was the promise. No call, no e-mail, no SMS. Day 7 - nothing, Day 8 - called again and asked to speak to a manager/supervisor, been on hold for 18 minutes, only to be told that someone will call me back "Hopefully today :( I have never had such a bad experience, but the question remains "Do you actually care"?