Horrible customer service for the 2nd time from the same individual

As if the last customer service I got from Phumla secunda branch was not enough, today was beyond horrible. I was called to come collect my laptop, she had no interest assisting me, her colleague had to ask her to assist me as this is her department , upon inspection I realised that my laptop had a recent scratch that seemingly happened while gone for repairs. Phumla then gave me the option of taking my laptop or taking it back for repairs, I told her I will not be taking it with me, however I am worried that this laptop will be going in for it's 2nd repair in a space of 3 weeks, I'm worried that it may never be in good condition again, therefore "what is the return/ refund process", instead of giving me clarity she just left me there hanging. I had to call her while she walked away, she simply ignored me and came back when she felt like coming back. I then requested to be assisted by someone else seeing that I am not being victimized for poor service. The last incident was resolved by her manager, he apologized on her behalf, I thought today she'd show a bit of remorse and Atleast treat me like a customer. She's rude and made it clear that I wasn't deserving of her service. At this point I have no desire to get a repaired laptop, I have no interest in getting another service from that store. Would appreciate getting a refund. Let's not even mention the fact that I had to drive 50 k's for the 2nd time in the hopes of getting a repaired laptop only to go back home again with no laptop - can it be considered that I am not a resident of secunda, I literally have to make financial arrangements to get there.

Very disappointed yet again