Horrible After Service!

I bought a laptop from Incredible Connection 3 months ago and then it gave an issue which rendered it inoperable, I took it back to Incredible Connection at Middelburg Mall for the warranty repair and it was Jason that assisted me. He told me he will need to send it in for warranty repairs and it will take 7 to 14 working days. I gave it in Thursday 23rd November and it is now the 13th of December, he hasn't keep me updated at all, when I came into the store then only he phoned to follow up on the repair and it would appear that no one has even worked on the laptop yet, this is really ridiculous! But it's not the first time I received such after service from Incredible Connection and it seems it's a standard for them so I will really think twice before buying anything from Incredible Connection again! I will share my experience.