Horrible after sales service

Worst service ever! Please do not buy any products from Incredible that require aftercare service. We bought 2x Nintendo switch 2's from @incredible in July. Before the one was 3 months old (so actually still new), it froze and refused to go on again. I contacted Nintendo South Africa (Distributor) directly who told me because it was bought at Incredible they need to provide the aftercare. I took the Nintendo to Incredible Kimberley on 3 October. I was told it would be sent to their repairs company for assessment. It is now 11 Days later and it is still in Kimberley and has not been picked up for an assessment. All they say is they have 21 Days for repairs. If it took them that long for repairs and they were actually busy with repairs I would understand. But letting customers just wait because you just don't care about providing proper service is pathetic. I logged a complaint last week Friday and was told I would be provided feedback, guess what, still waiting. I phoned the store again and was told it is still waiting to be picked up and there is nothing they can do to get it picked up faster. Phoned customer care. Same bunch of excuses, but no one can tell me why it takes so long to be picked up. That while my son is asking me everyday when he will get his Nintendo back. Nintendo Switch please do not sell your products through Incredible Connection as they give your product a bad name with their pathetic aftercare service. @Incredible I would be ashamed if I provided such poor service.