Horrible after sales service

I took in my laptop for repairs on the 9th of June. i have not heard anything from the Store. For the last three days i have been calling to follow up only to be put through to a line that continuously goes to voicemail. After 13 days i have not received one call to tell me what was wrong or the progress of the repair (initially i was told it would take 10 days and someone would call me). For a product that is still under warranty and basically brand new ( 6 months old) this after sales service is horrible and i will not be buying at incredible connection in the future.