********** online order ordeal

It has taken me a while to write this review, with the coronavirus pandemic doing the rounds, but I would still like to share my horrific experience with Incredible Connection with you. I would have given them no star if the option was there. I have placed an online order on the 19th of February for a water cooler. In their t&c's they have stated that it might take up to 14 working days of date of purchase to get here, which I was still fine with. By the way, that is in actual fact, 3 weeks of date of purchase. On the second week I started inquiring with their online service department were the product is as there was no movement in the tracking details since I placed my order and if possible if they can rush my order, I didn't mind if they had to charge me an additional fee for it. I was advised to make a formal complaint and someone will get back to me. I don't know why one must first complain in order to get a response, but anyway, I went along with it and I must say that I am still waiting on someone to get back to me to this day. On the 14th day of delivery, I contacted them again and yet still they can't tell me where my purchase is or when I can expect my order to arrive. I asked the lady that have helped me if I am now going to get my purchase for free, cause they are now in breach of their own delivery terms and conditions and she could not answer, yet the same response "Someone will get back to me." To my surprise, I receive an email later that afternoon saying that the product is out of stock and they will refund my purchase back to me. Ridiculous, nê? It took them 3 weeks to advised me that the product is out of stock. This after I have made numerous calls to them on my own expense. If this is the type of service one gets from such a big firm as Incredible Connection, I would not recommend anyone using them. Anyway, long story short, I ordered the same item from Takealot and it took them 3 days to get the item to me. Incredible connection, please take note, that is how service is should be.