Honoring the warranty

I recently have an ADSL modem that broke a few days before the end of its 2 year warranty(suspicious i know, but lets leave it at that). When i took it to the branch to have it checked out i was told that they haven't had an internet connection for days so they could not test it and i should go somewhere else.<br> <br> I was then told that even if it was damaged and under warranty, they would not help me with it. I would have to take it to the modem supplier themselves and make it their problem.<br> <br> How is this level of service acceptable!?<br> <br> Let me tell you what other IT companies are doing. I order the product online and it comes to my door. If anything is ever wrong with it. they send a courier to my door free of charge to pick up the item and return a new one to me.<br> <br> Why should i bother using Incredible Connection again?