Hisense Incredible Connection

I bought a Hisense TV IN 2021 at incredible connection on credit I have been paying my account which includes insurance and still have warrantee and guarantee, last year in 2022 my TV started not connecting to DSTV giving the error message as " DSTV App is no longer supported on this devise as it does not meet the technical requirements to run the app. for compatible devices go to dstv.com" now I went back numerous times to east gate branch where I purchased my TV and they kept telling me of calling Hisense at first we cooperated with them we kept calling Hisense and with no luck and we went back to the store and they gave us the same number and we asked them to call them and guess what no luck also with them.

my frustration is that we never got to entertain kids fully during December holidays because of this and also I knew Hisense from incredible connection I never bought my TV from the manufacture of Hisense now that we are encounting problems I am the one who should be logging tickets with Hisense Njani bethuna, I am paying Incredible Connection not Hisense so I want them to come take their TV and give a full functional TV because now I am paying for something I am not utilizing.