"Hire skilled professionals"to assist your customers and giving the wrong product

I have purchased a cartridge just before lockdown (March 2020) to get all my staff working elements to work from home.

When this cartridge was replaced which was in April we realised that it wasn't fit for the printer. We did open it to ensure maybe it's just a different type now but it did not fit. After going back to Incredible connection when my business opened on Level 2 (August 2020) I was shown away by the staff and manager (Incredible Connection The Glen) as they can not replace this item as it's open. Which I understand but, you hire skilled professionals to assist your customers as you should know what to provide them correctly. I clearly indicated the printer model number on my purchase asking the gentleman that helped me that this is the right cartridge. Which he confirmed and shown on his phone that this is the right cartridge.

I'm highly disappointed in the service, the feedback and the way I was treated and shown away!!!!!!!!!!!!!!!!!!!!!!!