HIFI CORP - BAD CUSTOMER CARE

I purchased a Hi-Sebse Fridge online on 18 November 2024, and was delivered on 23 November 2024. I reported the issue within 7 days, providing all the necessary information, including a fault description and photos when requested by your call centre on 5 December 2024. Despite my numerous follow-ups, I have not received any clear updates or resolutions.

Here is a timeline of the issue for your reference:

18 November 2024: I purchased the fridge online. 23 November 2024: The fridge was delivered. Before 30 November 2024: I reported the fault and requested a replacement. 5 December 2024: Your call centre requested photos of the fault, which I submitted immediately. 11 December 2024: I followed up but received no response. 6 January 2025: I reached out again and received an unsatisfactory and dismissive response from your team. 8 January 2025: I received an email from Hi-Sense directly stating that the replacement request had been approved, and delivery would take place within 7-14 working days. 11 February 2025: I spoke with Portia Mahlangu, who informed me that the matter had been "allocated," but I have still received no further updates or delivery confirmation. Given the continued lack of communication and resolution, I find this situation extremely frustrating and unacceptable. It is now over 3 months since I first reported the issue, and I have yet to receive a replacement fridge or even a clear timeline for when this will be resolved.

I demand an immediate replacement of the faulty fridge, as was initially promised by your team.

Please provide a clear and immediate timeline for delivery and replacement. If I do not receive a resolution within the next 5 business days, I will be forced to escalate this matter to consumer protection authorities and consider further action.

I look forward to your prompt response and swift resolution of this matter.

Reference Number: *** Purchase Date: 18 November 2024 Delivery Date: 23 November 2024 Fault Reported: Before 30 November 2024

Thank you for your attention to this matter.