Helpful technical support by Stephen Abrahams at Incredible Connection, Cavendish Square

I took my TV box remote to be checked out by Incredible Connection in Cavendish Square, which is where I bought the device several years ago. I thought the remote had stopped working, but thanks goes to Stephen Abrahams who brought it back to life by simply re-pairing the remote to the device. His technical and people skills are exceptional and should be recognised.