Help Centre - Extremely Poor Customer Service

<p>I am awaiting two online purchases since 18 November and when I called the "help centre" yesterday, the consultantant wanted me to call the fourways store where the one item was shipped from, to follow up on my order?</p> <p>I received such lazy and poor service from her! After me having to check with her if its not her job to follow up with the store, she agreed and said she would.</p> <p>No response...</p> <p>Yesterday I asked to speak to a manager and she said she`s not allowed to put me through and they are not allowed to give the email address..</p> <p> </p> <p>When I called today, I was lucky enough to be put through to Amelia again.</p> <p>She had the same attitude... After chatting for almost 5 mins, she wanted to know if this is a Hi fi corp order?!?</p> <p>She asked me again if I would like to follow up with the Fourways store! No apology, no effort , nothing from her side.</p> <p>Again, I asked for details of the manager... She wanted to know why I wanted to speak to the manager.</p> <p>I was given Yusrah`s name, but no surname and no contact number. I was told to call the number back and I will be put through to her.</p> <p> </p> <p>Please could someone give me an update on my orders?</p> <p> </p> <p>Thank you!</p> <p> </p> <p> </p> <p>T</p>