Handling fees- Nonsense

<p>Hi<br />I purchased a USB device from the Glen Store and I was not happy with it. The device was not working when I plugged it into my home laptop and had too many cables which I don't like. When I returned it to the Mall of the south store, I was told that I would need to pay a handling fee which was not explained to us when we purchased the device initially. Also how is it that you people expect us to test a device without opening the packaging? I find this ridiculous and annoying. I spoke to Mongea and the branch manager Dirk Putter and he first wanted to charge me 15% handling fee and then suddenly reduced this to 10% when I mentioned that I will log a hello peter.com complaint. I would have been happy to pay in a difference and take a USB HUB that did not have ANY CABLES, but you don't even offer this. The device i have, has all kinds of cables running all over the show.!!!This constitutes unfair business practice. two days ago, I sent through a mail enquiring about your trade in policy as I have an old laptop which I would like to trade in. If this is the manner in which you people conduct business, I will vote with my feet never to return to this range of stores again. I will write to the Custodians of the Consumer Protection Act and lodge a complaint with them. I will place this complaint on the hello.peter website as well. ANNOYED!!!!!</p>