Greenstone Incredible connection Terrible service!!!!!

I Purchased 2 laptops from incredible connection at the full value of over R20 000 i also took microsoft office for both computers.(16 June 2018) less then a week after the purchase i requested if i could get a refund on the microsoft office as i did not use it or anything and once i asked they refused fair enough i do understand its not an option to refund this item. i then requested them to please refund one of the purchased laptops as it was still sealed and not opened they then told me that they will work on the refund for the microsoft office weeks and months went by and they did not get back to me as now my 7days money back was no longer valid they told me they will not refund the office and they cannot refund the pc aswel because the 7days have past. This is if they fooled me in thinking they will refund me so that i dont return the laptop which i actually had a valid right to do at the time. this service is honestly terrible as to spite it all they did not even call me about the microsoft office to inform me at all and once i called back they did not even remember the incident and claim they have misplaced my microsoft office but they will gve me a new one but cannot give me a refund. this has honestly frustreated me so much that i am willing to spend more then i even paid for these laptops just to get them realise legally the implications that they have caused me. Sales assistant - 852335