MB
Margaret B

1 reviews | Active since Nov 2015

13 Nov 2015, 15:31

Great service

I normally feel intimidated walking into computer stores because i'm not too clued up with technology and i hardly ever understand what things mean when I talk to the sales people. I'm sure they feel the same about me, having been born before the calculator. Today I had to buy an external hard drive for backups that my grandson said I should get and I popped into Incredible Connection in Bellville. From the security guard, to the sales people to the cashier I was warmly greeted, asked what I needed, introduced to the person that could help me, had everything explained in terms I could understand, helped to make a decision, paid and left feeling great. I'm writing this complement because it took me one visit to Incredible Connection to get me over my fears of computer stores. Thank you for treating an old fuddy duddy like a valued customer. I'll be back again.

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Replies (1)
Incredible Connection
Incredible Connection's reply13 Nov 2015, 17:07
Official
Hello margaretbaird,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is 721448.


Thanks and kind regards,

Customer Resolution Centre