EB
Eddy B

1 reviews | Active since Mar 2009

12 Feb 2016, 14:48

Goodbye Incredible connection/Lenovo

In November 2014 I bought two Lenovo A 5500 8 inch tablets. In December 2015 the screen on one of them became unresponsive. Incredible connection advised that, for a nonrefundable fee of R 400 they will send it off to a place called Partserve who will assess the problem. This, we are told, will take about six weeks.<br> <br> This was not acceptable so I took them to partserve myself. <br> <br> The prognosis? Screen is faulty and it is uneconomical to repair. <br> <br> So I now have R 2600 colourful ( red) door stop. Potentially two if the same happens to the other.<br> <br> No independent service centre will touch Lenovo because, they say, parts are too expensive.<br> <br> Quite by chance I was at a china mall having a screen protector fitted to a phone and he offered to fix the tablet.<br> <br> Four days and R 700 later I have a fully functional tablet.<br> <br> Guess what brands have been wiped off my list???

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Replies (1)
Incredible Connection
Incredible Connection's reply15 Feb 2016, 15:36
Official
Hello Eddyb,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 724202.

Thanks and kind regards,
Customer Resolution Center