Frustrated and angry. Poor communication and no customer service and accountability

Cancelled order same day as purchase date (26/12/2025). Logged cancellation and product was sent. First day cancelled the delivery with courier company. Second try I canceled the delivery direct with the courier driver. Logged a ticket to get a refund. Item was returned to the warehouse and as of today (14/01/2026) no refund received. Customer care call center is totally useless. Never a manager available to speak to. 1st call the manager was out, 2nd call she was on another call and 3rd try the manager was not on the floor. This was in a period of 5 min. No way to contact the finance department. Number given gets you through to Bradlows/Russels Finance......turns out to be another call center and not finance. This person could not connect me to the finance department as they only communicate via ticket log or e-mail. 7 - 14 days for a refund, yet nothing. Apparently it will be escalated only when no refund was done after 14 days. Do not use them as this is what you will have to deal with.