********** account opened with my Identification

I received a call today from debt collectors for debt abandoning. I escalated the matter to Vodacom and the confirmed that the account was opened at Incredible connection at SANTDON on the 31 January 2018 of which I've never been to SANDTON nor open the account . I am so disappointed on a high profile business like Incredible connection to do *****. I never purchased anything from the store and I won't attempt to purchase anything not even to recommend my friends and families to purchase from them.