*****/Misinformation

On 12th February I needed to order 23 monitors that were on special for my team at the office. I phoned through to Incredible Connection Sandton and was advised by the Sales Manager Andrew that they did not have 23 monitors and that I should order them online as they would then source and deliver them. I then painstakingly processed 23 monitors for my team members. Later that day i received a call from IC to verify that the monitors were for 23 individuals which I assured them that it was and they said they would call us if there were any issues. On Tuesday i received a call from our receptionist to say that IC had now decided that they could not deliver the monitors as they didn't have stock - but the website allowed me to order all 23 and deducted the money from my credit card. I followed up with an email reminding Andrew that he had told me to process it like that and after re-sending my email he now claims that it is 1 per customer. I am aghast that they approve said purchase and are now trying to rescind the order based on 1 staff members inability to do his job.<br> I am starting to train all the staff members on Tuesday and need the monitors that i ordered.