Franchise failure to meet Extended warranty agreement

I had bought a laptop in 2021 and also gotten an confirm extend warranty. From the Vaal mall franchise During the half year i had brought in under the warranty the laptop to get fixed for is fans struggle run and on rare occasions stopping completely even in that scenario it was supposed to be running . This laptop was returned to me , however this issue was not fixed and I could not return because I need the laptop to work . I had then later 5 months later brought its to be fixed for this issue and battery issues. However i was contacted about the state of laptop after the the expected repair time . I had called multiple days and weeks only to be told that have no word from the manufacturer. Then after second week of me calling , in that phone call was told the laptop had been accredited and must pick a new device as replacement . However when talking to store manager states that to get a replacement with same spects is not possible and if get an replacement with similar specs i would pay added amount to that of my replacement cost. However the stated in extended warranty states that in such situations the the me as the customer should get a replacement of the same specifications or better .The warranty contract states nowhere that an additional cost would be involved . It would be of best interest for customers relationship with the brand that the replacement is a that of either same spec or reasonable better specifications as stated by the extended warranty With no charge Or else provide a full Refund .