Fortunately there is no 0 star rating

I work for a company that works with big amounts of data that needs to be stored and uploaded to their countries. I ordered a 10tb hard drive from your online store and after paying, I followed up a couple of times on where my product is finding itself as we were quite desperate in getting the drive for work purposes. After between 2-3 weeks a manager of yours phoned me to only say that he is sitting with a problem and that he can't find stock for me of what a ordered or nature... That is it. No remedy for the situation or plan to make it better. Then he even explained to me how I must send them through the proof that my bank account is actually mine that they can verify it and give me a refund. So basically, after I have paid for a product and the service thereof, I don't get anything, and I must make a effort that you can sort our things on your side? Totally unacceptable. I have been buying numerous products from Incredible connection in the past, but it will now stay just that, in the past. I see this service and totally unacceptable and a disgrace to any company who sees themselves as a role player of your caliber. Disgusted.