Force 2nd hand item onto customer after new item was bought online.

I bought a pair of Philips W-L BT Headphones TAPH805BK online on 20/01/2025.

Received item on 23/01/2025.

I am totally unhappy with the purchase due to the following reasons:

1 - I opened the Headphones Box and noticed that the security tape on the box was cut.

2 - Upon inspection of the headphones I noticed that the leather on the top part was peeling off.

I immediately suspected that this headphones was not new.

Inside the box (underneath the pouch) I found a delivery note to a Mr N Brown. The cellnr of Mr Brown was also on this delivery note. I contacted Mr Brown and he confirmed that he returned this headphones in January 2025 due to the peeling of the leather when he was informed that the item need to be send to the supplier.

I returned the item to our local branch of Incredible Connection with all documentation. I indicated to the staff that I am not interested in a refund but want a new headset. A week later I received a phonecall from Incredible Connection indicating that they cannot find a new set as replacement. I indicated that the least I expect is an other model if that is the case. The original price of the headset was R1999 but on +more it was on sale for R899. I paid for the quality of R1999 and expect a replacement of the same quality (R1999) whether I paid R899 or not.

On 12/02/2025 I received a sms with a repair nr. So Incredible Connection is just pushing forward in this disgusting and dishonest manner.

Shame on you!!!

To send a returned item when a new item is bought is highly unprofessional and dishonest. Disgracefull conduct.