Fitbit Repair

<p>We returned a Fitbit HR fitness watch to Incredible Connection Tygervalley on 10 January 2017. I was advised by email that the repair could take up to 14 days. When following up on the 23 January, the unit had not left the shop yet. Apparently their head-office had to arrange the pick-up. By 31 January, the device was still in store. The person that helped me resorted to his person email as the company email did not work. I logged a complaint through the Incredible Connection National Call Centre on 1 February - the person said I would have feedback within 24 hours. No feedback has been received however, yesterday I was advised that the device has now left the shop. We explained that we are Discovery members and it is important for us to have the device back as soon as possible. The level of service is not acceptable at all.</p>