Feedback to used product... Please read to know the service that can be expected

<p>SR82 rep****:<br /> Jun 16, 2016<br />9 minutes ago<br />Feedback.....the head office had referred the matter back to the branch. The branch manager tells me that a demo product is not used....really?? Then states that I should have known that the product was not brand new because it was was on special. Let me clearly state that it was in no way marked as a demo product on their website which they generally do. So basically what this means is that any product on special on the INCREBIBLE CONNECTION WEBSITE all potential customers should ASSUME THAT IT IS USED ?? Is this true Incredible connection? I am then told the tv retails for R17k and the special price was unrealistic therefore if I expected a brand new tv it would have been incorrect of me. My response...Dion wired has the tv at normal price retailing at R11k. Response from manager....silence.</p> <p>Further to this I had communicated the special to family to which they had also purchased the tv, they were told that the tv was out of stock and provided a reasonable alternate brand new tv. Let me once again state BRAND NEW. so am I the only stuck with a USED tv and yes contrary to the branch mangers beliefs a demo tv is a used tv.</p> <p>i refused to deal with the branch further and contacted head office again who contacted me and wanted to refer it back to the branch to which I insisted that I did not want to happen, it is now a week with no response. The Inconvience is ridiculous...future sales to Massmart, they stand by their sale and products.</p> <p> </p> <p>what I don't understand is how did their other customers get a new Tv on the same deal but they choose to not honor their sale with me? Different rules for different clients? There must be a standard policy so why am I being treated differently to the extent that I feel discriminated as a customer? Answer that incredible connection?</p> <p>Before you forward your standard reply I will take this as high up as your organization goes and further if required to know why are you treating my sale differently, you have my money like all the other customers that purchased so what's the difference?</p> <p>is it purchase from incredible connection at your own risk?????</p> <p> </p> <p> </p>